Frequently Asked Questions
Booking, prices, room information
To book a room, click on the “Online Booking” button on the website. On the booking interface, select your arrival and departure dates, choose your preferred room type, and enter the required details to complete your reservation.
The booking system is also directly accessible via THIS link.
Yes, the accommodation offers an online booking system available on the website. The system updates in real time, so the displayed room availability and prices always reflect the current status.
Yes, room reservations can be made not only online but also by phone or email. Our colleagues will register your booking request directly and send a confirmation to the contact details provided.
Several room types are available: Standard, Superior, Junior Suite, and Suite.
The Standard room offers comfortable and practical accommodation with basic amenities. The Superior room provides more space or a higher level of comfort. The Junior Suite features a larger floor area, often with a separate seating area. The Suite includes a separate living and sleeping area with enhanced comfort services.
The room types primarily differ in size, layout, and maximum occupancy.
Standard: 18–24 m² room, ideal for up to 2 guests.
Superior: 30 m² room with a double bed and sofa bed, easily suitable for extra bedding, accommodating up to 2 adults and 2 children.
Junior Suite: 34 m² spacious room, suitable for up to 2 adults and 2 children.
Suite: 50 m² comfortable and spacious accommodation, suitable for up to 2 adults and 2 children.
Yes, an extra bed or baby cot can be provided upon request. Please indicate this requirement during the booking process or before arrival so we can prepare accordingly.
Several payment methods are available both at the time of booking and on site. Payment can be made in cash, by credit/debit card, or by SZÉP card, in accordance with the applicable conditions.
Yes, a 50% deposit is required to confirm the reservation. The remaining balance is typically payable at departure by credit/debit card, SZÉP card, or cash, according to the current payment terms.
Detailed cancellation and modification policies are available on the booking and cancellation page. These include specific deadlines and any applicable fees, allowing guests to plan ahead and make informed decisions.
The hotel operates with dynamic pricing, so rates may vary depending on the season, occupancy, and selected package type. Periodically, special offers and promotions are available. Corporate or event bookings may also receive personalized offers upon request.
Yes, guests booking a room have unlimited access to the wellness area during opening hours. Use of the wellness facilities is included in the room rate.
Yes, a tourist tax applies in Ajka and must be paid in addition to the accommodation fee. The rate and calculation method are regulated by local municipal legislation and are calculated based on the number of guest nights.
Yes, gift vouchers are available. For gifting purposes, it is recommended to contact the hotel directly so we can help select a personalized solution suitable for the occasion.
Yes, multiple rooms can be booked simultaneously for groups. For group stays, we recommend contacting the hotel directly by email or phone so our colleagues can assist with coordination and details.
Yes, the hotel offers special corporate rates and corporate agreement options for business partners. For corporate cooperation or events, a personalized offer is prepared based on booking volume and specific requirements.
Check-in refers to the official arrival time, while check-out refers to the official departure time at the hotel. Standard arrival and departure times are communicated during the booking process. Early check-in or late check-out may be available subject to availability and prior arrangement.
Yes, early check-in and late check-out are possible subject to availability. Some highlighted package offers may include extended arrival or departure times. For individual requests, it is advisable to contact the reception in advance.
Yes, room rates may vary depending on the season, peak periods (such as long weekends and holidays), and current occupancy. Special package offers may also be available during certain periods, including additional services. Current offers always provide the most accurate pricing information.
Yes, returning guests may receive a discount or personalized offer based on individual assessment. It is recommended to contact the hotel directly before booking to ensure the most suitable and favorable arrangement.
Yes, package offers are regularly available that include accommodation, access to the wellness area, and additional services. Current wellness packages can be found on the website or by contacting the hotel staff directly.
Wellness & Spa
Yes, the use of the wellness area is included in the room price. Guests can use the services without limitation during opening hours, allowing them to enjoy relaxation at no extra cost.
The wellness area is open every day from 8:00 AM to 8:00 PM. This schedule allows guests to comfortably enjoy the services both in the morning and in the evening.
The wellness area offers sauna, massages, and relaxation spaces. These services are designed to support rest and recharging, making them ideal for peaceful relaxation.
Yes, it is recommended to book an appointment in advance for massages and treatments. Prior scheduling ensures availability at your preferred time.
Various types of massages are available, including refreshing and relaxing treatments. For detailed information, our staff will be happy to assist you.
No, there are currently no scheduled sauna programs or aromatherapy sessions. However, the sauna is available for regular use, and special requests can be discussed.
Yes, the wellness area is also available for families. Usage conditions are defined by the hotel’s house rules, so we recommend asking at reception.
No, there is no specifically designated quiet zone. However, the area is designed to ensure a calm and relaxing atmosphere.
Yes, the hotel offers wellness packages designed for couples. These are ideal for a romantic getaway with services that support relaxation.
Yes, the wellness area includes changing rooms and comfort facilities. Detailed information will be provided upon arrival.
The hygiene rules set by the hotel must be followed in the wellness area. These ensure safety and a pleasant environment for all guests.
No, the wellness area is exclusively available to hotel guests. External access is generally not provided.
Yes, the wellness area is ideal for couples. The sauna and calm environment together create a relaxing and intimate experience.
No, the wellness area is generally shared among guests. For special requests, please contact reception.
The wellness area is accessible for families, but specific child-focused services are not listed. More details are available upon arrival.
No, there is currently no swimming pool in the wellness area. The focus is on sauna and relaxation services.
Yes, towels are provided and bathrobes are available upon request at reception. Further details are given upon arrival.
Massages and relaxing treatments are available. For detailed information, please inquire in advance.
Wellness access is included for all guests. There are no rooms with exclusive wellness access.
Gastronomy & Restaurant
Breakfast is served daily as a buffet, with fresh pastries, hot and cold dishes, fruit, and tasty treats. Breakfast is part of the hotel stay and offers a generous selection for our guests.
Yes, breakfast is usually included in most booking rates and is available to our guests as a buffet.
The Prestige Restaurant currently operates exclusively for pre-arranged events. It is not open for daily dining and does not welcome guests during regular opening hours.
Half board (e.g., breakfast and dinner) may be available as part of package offers—please ask our colleagues about current offers when booking.
Our restaurant menu aims to accommodate a variety of tastes and needs, including vegetarian or special diets—our colleagues will be happy to provide details when you order.
Yes, please let us know about any food sensitivities or allergies in advance when booking or upon arrival so our chefs can offer the best possible alternative.
Our restaurant offers a variety of dishes that are also ideal for families—please ask our colleagues on site about child-friendly options.
Our restaurant currently does not welcome hotel or external guests for daily dining. We operate exclusively for pre-arranged events, where we continue to provide a high-quality gastronomic experience in Ajka.
Our restaurant also offers a wine list featuring excellent Hungarian and international wines, and our knowledgeable staff will recommend the best pairings for your dishes.
Our hotel also has a beautifully designed terrace where you can enjoy your meal in pleasant surroundings, weather permitting.
From time to time, we offer restaurant events and special promotions where we may introduce unique menus or themed evenings—information is shared on our website or communicated directly to our guests.
Yes, for special occasions—such as birthdays or anniversaries—we are happy to provide custom desserts and offers if you let us know in advance when booking.
Yes, our hotel also features the Carbon Bar, where drinks, cocktails, and lighter bites await our guests.
Our bar offers classic and creative cocktails as well as a wide selection of beverages—our barista and bartender colleagues recommend our signature cocktail specialties to guests.
Corporate events, conferences, trainings
Our hotel is suitable for conferences, trainings, business meetings, corporate kick-off and year-end events, workshops, and other business events.
Our conference room is a spacious, flexibly arrangeable venue that also enables the organization of large-scale business events.
The event room can be arranged in various setups, such as theatre, U-shape, or classroom style, depending on your needs.
Our event room provides technical equipment including a projector, projection screen, and basic sound system—tailored to technical requirements.
Yes, our experienced colleagues support the organization and delivery of your event as coordinators.
We create tailored corporate packages that may include the venue, technical background, catering, and coffee breaks.
The price depends on the requested services, number of participants, and duration; we prepare a custom quote in every case.
Yes, it is possible to organize an event so that participants also stay on site—this is especially convenient for multi-day events.
Of course—our hotel is an ideal venue for multi-day trainings, workshops, or business events.
We do not have fixed outdoor sports or event venues set up, but both the surrounding area and our hotel offer good opportunities for team-building programs.
Yes, our restaurant team can provide catering services for conferences and events as well.
For events, we can organize coffee breaks, a buffet, or even a gala dinner according to expectations.
From time to time, we offer special corporate Christmas and year-end packages—our colleagues are happy to inform you about current options.
The wellness area is shared and available to all guests; private use is possible based on individual arrangement.
For returning corporate partners, we offer individual discounts and terms, which we agree on in a personalized way.
For larger events or peak periods, it is worth arranging the booking as early as possible so we can secure all necessary services.
Yes, our event rooms have natural light, creating a pleasant and inspiring environment.
We provide free parking for our guests on the hotel premises.
Yes, the area offers many leisure and entertainment opportunities, which we are happy to recommend as a program linked to your event.
Of course—our event coordinators can recommend programs, venues, and scheduling to ensure a successful corporate event.
Private events
Yes, our hotel is an ideal venue for birthdays and other festive occasions, with restaurant and private-room options.
Yes, we have a private room that provides a comfortable setting for smaller private events.
Depending on the desired date and number of guests, it’s best to coordinate as early as possible, especially for weekends and peak periods. [
Yes, for special occasions we can provide a custom cake or dessert based on prior arrangement.
For special decoration requests, please coordinate with our colleagues in advance so we can help in line with the venue’s possibilities.
If needed, technical tools (e.g., basic equipment for projection) can be provided based on prior arrangement.
Yes, photo or video shooting related to private events is possible, in compliance with the hotel’s rules.
Our family-friendly environment also allows for celebrations involving children—please coordinate with us for details.
From time to time we offer festive packages, but in every case we prepare a tailored offer based on your needs.
The wellness area is generally shared, but for special requests we can discuss private-use options.
Our hotel offers private-room solutions that are also suitable for more intimate, private events.
Yes, we can help with organizing surprise events with discreet preparation.
For music-related requests, please coordinate with us in advance; we can suggest solutions tailored to the nature of the event.
Yes, for private events, external guests can attend even without using the wellness area.
Yes, our events can be combined with restaurant services, a dinner, or a festive menu.
The venue fee depends on the type of event, number of guests, and requested services; we provide a custom quote in every case.
For outdoor options, please contact us so we can find the best solution for your event.
Depending on the type of event, there may be restrictions—we will inform our guests in advance.
Yes, we are happy to help with preparations for themed decoration concepts as well.
Yes, our experienced colleagues support the entire planning process from the first consultation to the event delivery.
Weddings
Yes, our hotel provides a full venue and services for weddings—from the ceremony to the reception.
We can host weddings from smaller, intimate gatherings to larger wedding parties, depending on the chosen venue and layout.
Yes, the surroundings make it possible to hold an atmospheric outdoor ceremony.
We can also provide a dedicated ceremony location suitable for weddings on the hotel premises or in the immediate surroundings.
Yes, we offer wedding packages that may include the venue, catering, and additional services.
Based on our experience, we are happy to recommend reliable service providers who have already worked weddings at our venue.
Our wedding menus are available in several styles and flavors and can also be tailored to individual needs.
Yes, upon request, it is possible to arrange a menu tasting in advance so you can choose dishes that fit your ideas.
Yes, the hotel’s room capacity allows us to accommodate wedding guests, and in the case of a wedding booking we provide a special accommodation offer.
Yes, our suites provide comfortable and elegant accommodation for newlyweds.
Yes, it is possible to create a separate menu for children.
Basic decoration ensures an elegant appearance for the venue, while individual decoration requests can be arranged separately.
We offer various drink packages that can be tailored to the nature and duration of the event.
We provide a dance floor of suitable size for the reception and basic sound system options.
For weddings, it is recommended to book the desired date as early as possible, especially during the popular season.
Yes, in case of bad weather we provide an indoor alternative so the event can be held smoothly.
Depending on availability, a wedding can also be organized with a shorter planning period, based on individual arrangement.
The exact limits depend on the chosen venue and layout; we provide personalized information.
For weddings, we apply a deposit and a payment schedule in further installments, and we provide detailed information during the quotation process.
Yes, our experienced colleagues support the wedding planning from the first consultation to the execution on the big day.
Ajka and surroundings, programs
Ajka and its surroundings are known for their natural environment, parks, and nearby hiking destinations, making it an excellent choice for pleasant walks and relaxation.
The Balaton Uplands offer special hiking opportunities with picturesque landscapes, witness hills, lookouts, and historic settlements.
There are several forest and hilly hiking routes in the area, ideal for shorter walks and longer excursions.
Nature-based excursions, playgrounds, and outdoor programs provide pleasant leisure options for families as well.
Several historical sites, churches, and cultural institutions can be visited in the region.
Our reception will be happy to provide up-to-date information on bicycle rental options.
Restaurants and wine regions in the area offer excellent opportunities to discover local flavors.
The shore of Lake Balaton is easily reachable by car, where guests can choose from several well-maintained, popular beaches.
The Balaton Uplands wine regions offer many wineries with wine tasting opportunities.
The area’s natural features, viewpoints, and Balaton locations are ideal for romantic programs.
Ajka is easily accessible by rail and road, so it can also be reached by public transport.
Lake Balaton can be reached from the hotel by car in a short time.
Parking is available in several places in Ajka; we also provide parking for our hotel guests.
Throughout the year, various city events, festive occasions, and cultural programs add color to the offer.
Nature-based hiking destinations and outdoor programs can also be enjoyed with children.
The area is excellent for hiking, cycling, and outdoor activity.
The region’s gastronomy is characterized by traditional Hungarian flavors and products from the Balaton wine regions.
In Ajka and the surrounding area, several local historical and cultural exhibitions can be visited.
Our hotel is located in a well-accessible part of the city, from where the center can be reached with a short walk.
Ajka is a calm, friendly town that provides a pleasant environment for evening relaxation.
General information about the hotel
Our hotel’s address is: 8400 Ajka, Korányi utca 20. It is easy to reach and set in a quiet environment.
Yes, we provide parking for our guests on the hotel premises.
For information about electric car charging, please inquire at our reception in advance about current options.
Our rooms are equipped for comfortable relaxation, including air conditioning, Wi-Fi, a bathroom, and basic comfort amenities.
Our reception is continuously available to our guests throughout their stay.
Please contact us before booking regarding bringing a pet.
The most common bank card payment options are available; please ask our reception for details.
Yes, an elevator is available for guests’ convenience.
For accessible accommodation, please contact us in advance.
Yes, we also provide luggage storage for our guests.
Our colleagues assist guests in several languages, including English and German.
Laundry service can be requested; please ask our reception for details.
Please coordinate with our staff regarding bicycle storage.
Yes, free Wi-Fi is available for our guests throughout the hotel.
Our spacious rooms and calm environment are ideal for families; our colleagues will be happy to provide details.
Currently, our rooms do not include a minibar.
Room temperature can be individually adjusted for comfort.
Yes, our hotel operates under house rules to ensure our guests’ peaceful relaxation.
One of our strengths is that we offer accommodation, a gastronomic experience, wellness services, and event facilities all in one place—so our guests can enjoy a complete getaway.
